Brief description of the issue: After selecting the specific condition (e.g., hot flushes, menopause, urinary infection), patients should write a concise description (up to 500 characters) of their concern.

Targeted follow‑up questions: Upon receiving the request, the physician will reply with a set of relevant questions to understand the problem. Patients can reply to these questions once; this ensures the clinician has enough information to make a safe decision.

Clinical advice or prescription: After reviewing the patient’s responses, the physician will provide a management plan or prescription. This plan is based on the information supplied and current clinical guidelines.

Scope and conclusion of the service: The €30 fee (or 50€ fee) covers the initial description, one round of follow‑up questions and the resulting advice or prescription. Once the physician has delivered the treatment recommendation, the online consultation is complete. Further questions, changes in symptoms or additional concerns will require a new consultation or an in‑person visit.

Important notices: Telehealth consultations rely on the information provided; they do not replace physical examinations. Patients should be informed that if symptoms worsen, persist, or involve emergencies, they must seek immediate in‑person care. We remind you that all medical data are kept confidential.